103 Privacy Policy — How We Protect Your Information

This Privacy Policy explains how 103 collects, uses, stores, and protects the personal data of Malaysian users. We are committed to safeguarding your privacy at all times.

Last updated: 2026. Continued use of the 103 platform constitutes your acceptance of this policy.

🔒 Data Protected with SSL Encryption 🍪 Cookie Controls Available 📋 Data Access & Correction Rights 💳 Secure MYR Payment Information 🛡️ No Sale of Data to Third Parties 📱 Mobile Data Protection 🔒 Data Protected with SSL Encryption 🍪 Cookie Controls Available 📋 Data Access & Correction Rights

Types of Information We Collect

Account and Identity Information

When you register an account with 103, we collect the personal information you provide directly:

Full name as per identity document
Email address and mobile number
Date of birth for age verification purposes
Residential address in Malaysia
A copy of your identity document (MyKad or passport) when required for identity verification

Device, Payment & Usage Data

We also automatically collect technical and transactional information:

Device information (phone model, operating system, browser version)
IP address and general location data
Deposit and withdrawal transaction records in MYR
In-platform activity history, including games accessed
Login and logout session data
Payment method details (bank name or e-wallet — not your full card number)

Why We Use Your Information

103 uses collected data solely for legitimate and necessary purposes in operating the platform. Your information will not be used for any other purpose without prior notice.

Primary purposes for using your information:

Account management — Creates, verifies, and maintains your account so you can access all platform features
Transaction processing — To securely process MYR deposits, withdrawals, and all financial transactions
Identity verification — To comply with Malaysian legal requirements related to user verification and fraud prevention
Customer support — Helps resolve technical issues, account inquiries, or complaints
Platform improvements — Analyses usage patterns to improve the overall user experience
Communications — To send notifications regarding your account, security, and important platform updates

A 103 user securely accessing the platform via smartphone in Kuala Lumpur

Cookies and Session Tracking

103 uses cookies — small text files stored on your device — to enhance your experience on the platform. Cookies help us recognise logged-in users, remember your language preferences, and keep your session secure.

There are several types of cookies we use:

Session cookies — Automatically cleared when you close your browser
Persistent cookies — Stored for a set period to make re-login more convenient
Performance cookies — To collect anonymised data on how users interact with the platform

Managing Cookie Settings

You can control or block cookies through your browser settings. However, restricting certain cookies may affect how 103 functions — for example, you may be required to log in again each time you access the platform.

103 does not use cookies to collect your personal information without your consent. Cookie data is never sold or shared with third-party advertisers.

Data Storage, Security, and Sharing

How We Store and Protect Your Data

103 user personal data is stored on servers protected with SSL encryption and strict technical security measures. Access to user data is restricted to authorised personnel only and is subject to rigorous internal control procedures.

Data retention periods depend on operational requirements and applicable laws. Inactive account data is retained for a set period before being deleted or anonymised in accordance with 103's internal policies.

Data Sharing with Third Parties

103 does not sell users' personal data to any third party. However, in certain limited circumstances, information may be shared with:

Payment service providers that process MYR transactions on our behalf
Government authorities or regulatory bodies when required under Malaysian law
Technology service providers supporting the platform infrastructure, subject to strict confidentiality agreements

Your Rights as a User

Right to Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Correction

You may request corrections to any information in your records that is inaccurate or out of date.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.

Right to Object

You have the right to object to the processing of your data for marketing or non-essential analytics purposes.

How to Submit a Data Request

To submit any request relating to your personal data rights, log in to your 103 account and contact our customer support team through the available channels within the platform. We will process your request within a reasonable timeframe in accordance with applicable data protection laws in Malaysia. Please provide sufficient identity verification when submitting any data-related request.

Policy Updates and How to Contact Us

Changes to the Privacy Policy

103 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data practices, legal requirements, or how we handle user information. Users will be notified of any significant changes via in-platform notifications or their registered email address.

The last updated date is shown at the top of this page. We encourage you to review this page periodically to stay informed about how we handle your data.

Contact Our Support Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 103 handles your personal data, please contact us via:

Live in-platform chat on 103 after logging in
The support section within your account settings

Our privacy team operates during office hours and will endeavour to respond to your enquiry within 3–5 business days.

FAQ Log In for Support

Your Privacy is Our Priority

103 operates on the principles of transparency and trust. If you don't have an account yet, register today and enjoy a safe, reliable platform built for Malaysian users.